Privacy Policy

Effective Date: January 1, 2025
Last Updated: March 20, 2025

1. Introduction

Welcome to Mend Canada (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mendcanada.org (the “Website”). By accessing or using our Website, you agree to this Privacy Policy.

2. Information We Collect

We collect different types of information to provide and improve our services:

a) Personal Information

We may collect personally identifiable information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Any other information you provide when contacting us, donating, or subscribing to our newsletters

b) Non-Personal Information

We may collect non-personal information, including but not limited to:

  • Browser type

  • IP address

  • Operating system

  • Usage data (pages visited, time spent on pages, etc.)

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our Website

  • To improve user experience and understand user preferences

  • To communicate with you regarding updates, events, and programs

  • To process donations and issue tax receipts

  • To respond to inquiries or support requests

  • To ensure compliance with legal and regulatory requirements

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • Service Providers: With trusted third-party vendors who assist in our operations (e.g., payment processors, email services)

  • Legal Requirements: If required by law or to protect our legal rights

  • Consent: When you give us explicit permission to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our Website experience. You can modify your browser settings to refuse cookies, but this may limit your access

to certain features.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Your Rights and Choices

  • Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Opt-out of marketing communications

  • Restrict or object to certain data processing

  • Request data portability

To exercise these rights, please contact us at info@mendcanada.org

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Mend Canada
Email: info@mendcanada.org
Phone: 1-866-730-6363

By using our Website, you acknowledge that you have read and understood this Privacy Policy.